Returns & Exchanges

Due to the perishable nature of our products, Poppin Candy generally cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your candy package immediately for any signs of damage, melting, or missing items.

• 2.
  Contact Support

  If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Claim Review

  Our quality assurance team will review your request and photos to determine if a replacement or store credit is applicable.

• 4.
  Resolution

  Once approved, we will ship out your replacement sweets or issue a digital gift card to your account within 3-5 business days.